Returns

We will always endeavour to despatch your order by the end of the following working day and to ensure that it is packaged carefully and securely.

If your order arrives damaged please email us immediately on isla@isladirect.co.uk attaching a photograph of the damage. We will assess the damage and arrange for a replacement or refund as required.

While we hope that you are happy with your order, we do understand that seeing something online and seeing it on receipt can occasionally lead to disappointment. If you are not happy please contact us immediately on 01298 938492 and we will arrange either a return, a replacement or a credit note.

You must return the item to us within 14 days of receipt. Providing the item is in its original packaging and has been returned to us in perfect condition we will arrange the agreed refund or exchange. It is your responsibility to ensure that the item returns to us in perfect condition and we would suggest that you send it by registered post.

The cost of returning the goods is at your expense and this does not affect your statutory rights.

You can return the goods direct to our shop in Buxton. Please note that items bought in the shop are not subject to refund unless the item is faulty.